The services offered cover the entirety of a typical card-based transaction system whether it is based upon membership, loyaly or both. The knowledge base available includes but is not limited to the following:
Consultation
- Strategic consultation to understand client objectives.
- Review of clients existing systems and equipment.
- Survey of existing processes.
- Recommendation and costing for solution provision.
- Project management, implementation process and ongoing advice on operational development of schemes.
- Service, maintenance and enhancements.
Loyalty Processes
- Currency management (loyalty £/pts).
- Marketing and communication.
- Promotional ability, (point by period, thresholds, etc.).
- Scheme rules for customers to minimise operator liabilities.
- Operational reports and financial management (Billing & settlement with third parties participants or group wide business units).
- White label web loyalty schemes to add value to core proposition.
- Redemption strategy and processes of accumulated awards.
- Customer communication.
- Retailer recruitment, enablement and management.
Media
- Design and layout of the preferred media and positioning of key data.
- Secure print and iconic hologram.
- Media deployment, issuance and customer registration processes.
- Media management, whether smart cards, magnetic cards and bar-coded cards (numbering and encoding processes).
- Functionality required ; loyalty, access control, membership, entitlement.
Readers and Transaction Processes
- EPOS integrated readers.
- Integrated software modules.
- Handheld terminals.
- Standalone terminals.
- Software for terminal simulation.
- Access control devices.
- Communication and connectivity options for data capture.
- Maintenance and support procedures.
Media Deployment, Printing and Personalisation
- Procedural documentation, scheme and business rules.
- Cost/benefit implications of anonymous or personalised media.
- Data import from existing systems to enable fulfilment process.
- Photo capture and enhancement issues.
- Printer options (built-in encoders, double side printing, bulk card hoppers etc.).
- Collateral material / processes (tactile card adhesives, card carriers.
- Label printing solutions to ensure card-to-person delivery.
- Postal options.
- In-house or bureau fulfilment.
Host Systems and Data Management
- Communications and data collection (polling).
- Data processing and reporting suite.
- Billing and settlement between all parties.
- Security, data protection and logging.
- Media enable/disable capability (hotlisting).
- Output to CRM systems, data mining and business rules.
- Web presentation and customer access control .
- Hosting of data and customer pages (ISP).
- Marketing / support call centre integration .